Overview
These three documents are guidance on improving agency capability in TSM&O with respect to the organization/workforce dimension, as developed through NCHRP 03-94 and SHRP2 L06, available in this database. Organization/workforce is important to TSM&O because “efficient execution of processes supporting effective programs requires appropriate combination of coordinated organizational functions, and technical qualified staff with clear management authority and accountability.” The three documents represent specific guidance on organization/workforce in the form of improvement targets, strategies, and key actions for agency advancement in capability from “performed” to “managed” (Level 1 to 2), “managed” to “integrated” (Level 2 to 3), and “integrated” to “optimized” (Level 3 to 4). The guidance covers four key sub-dimensions of organization/workforce: program status, organization structure, staff development, and staff recruitment and retention. Agency examples and reference documents are also provided for each level change.